Custom printed transfers for your own garments and heat press. Order individual...
DTF ONE / SUPPORT
Something wrong with your order? Pause the affected work and keep the details together. Report print defects, shortages or damage within 7 days of receipt so we can review the order.
We do not accept change-of-mind returns for correctly produced custom transfers. Incorrect customer-supplied artwork, spelling, dimensions, quantities, backgrounds, or layouts are not production defects. This policy does not remove rights that applicable consumer law provides.
Check the order before applying a full run. Keep unused transfers, the carrier film, and all packaging. Report missing items, visible print defects, or transit damage within 7 days of receipt through Contact.
Include the order number, order email, affected design and quantity, a clear description, and photos of the full transfer and close-up detail. For shipping damage, include packaging and label photos. For apparel application problems, include garment material, temperature, time, pressure and peel method. For UV application problems, include the object material and finish, cleaning method and application steps.
The contact form accepts written details. Include accessible photo links if available and keep original images ready for the support conversation. Do not discard or apply the remaining affected transfers.
We review the supplied file, order details, photos, and application information. A confirmed production error, shortage, or eligible damage is resolved with an appropriate reprint or refund. We may need the unused transfers returned for inspection; do not send a return without instructions.
Approved refunds go to the original payment method. Payment-provider processing time is separate from our assessment. Application errors and customer file errors are assessed separately from production defects.
Contact us immediately with your order number if a change or cancellation is needed. We can change or cancel an order only before production begins. Once printing starts, custom artwork and materials have been committed and the order cannot be changed or canceled.
Sending a request does not itself stop production. Wait for written confirmation of the change or cancellation before assuming the order has been updated.