Help with your next step
Help with your next step
Questions about apparel DTF, UV transfers or an order? Contact us by email at info@dtfone.com. Email is our only contact channel. Tell us what you are making and where you need help. For an existing order, include your order number and order email.
Include written details and photos or photo links in your email. See what to send when reporting a problem.
Go straight to the right guidance.
Apparel: choosing an ordering method
Apparel: artwork preparation
Apparel: transfer by size
Apparel: gang-sheet builder preparation
Apparel: finished-sheet upload preparation
Check finished-sheet requirements
Apparel: pressing and care
For application issues, include the affected quantity, garment material, temperature, time, pressure and peel timing.
Find pressing settings and care
UV DTF ordering methods
By size at $0.10 per square inch, or 22-inch-wide sheets from $12.99. Choose separate designs or a complete layout.
UV artwork preparation
300 ppi, transparent backgrounds, 0.02 in fine detail and 0.25 in sheet gaps.
UV application and care
For an application issue, include the object material and finish, cleaning method, application steps and affected quantity.
Shipping and delivery
Read production and shipping timing
Changes and cancellations
Read change and cancellation terms
Problems and reprints
Keep unused transfers and packaging while an issue is reviewed. Share photo links if available and keep the originals ready.
See issue-reporting requirements
Apparel volume orders
Read apparel volume-quote terms
Tax exemption
Read tax-exemption requirements