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DTF ONE / ORDER POLICY

Order changes and cancellation

Contact us immediately if your artwork, quantities, address, or order needs to change. Changes and cancellation are available only before production begins.

How to request a change

Send your order number, order email, and the exact requested change through Contact. For artwork revisions, clearly identify the old and new version. Do not assume a message has changed an order until you receive confirmation.

After production begins

Custom printing commits artwork and materials to your order. Once production starts, the order cannot be changed or canceled. Address corrections after dispatch depend on the carrier and cannot be guaranteed.

Refunds and errors

An accepted cancellation is refunded to the original payment method. Payment-provider processing time varies. For a production defect, shortage, or damaged shipment, use the issue-resolution process.

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