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DTF ONE / POLICY

Privacy policy

This policy explains how DTF One handles information used to operate this storefront, fulfill orders, and answer customer requests.

Information we collect

We collect information you provide when placing an order, creating an account, submitting artwork, subscribing, or contacting us. This can include your name, email, billing and delivery information, order details, artwork files, and support correspondence.

Shopify and payment providers process payment information. Do not send card numbers, passwords, or sensitive identification through the contact form. Technical information such as device, browser, IP address, and storefront interactions is processed to operate and protect the store.

How information is used

We use information to process payments and orders, prepare transfers, arrange shipping, provide order updates and support, prevent fraud, maintain records, and comply with legal obligations. Marketing messages require the relevant consent or other lawful basis and include an unsubscribe option.

Service providers and sharing

Shopify hosts the storefront. Payment, shipping, production, and support service providers receive the information needed for their role. We can disclose information to comply with law, enforce terms, or protect rights and safety. We do not publish your submitted artwork as marketing without permission.

Providers can process information in countries other than your own. Shopify describes its handling of shopper data in its Consumer Privacy Policy.

Cookies and preferences

Essential cookies support cart, account, security, and storefront functions. Additional cookies or similar technologies can support preferences, analytics, and marketing when enabled and permitted. Use the privacy controls presented by the storefront and your browser to manage available choices. Disabling essential cookies can affect store functions.

Retention and security

We retain information for order fulfillment, customer service, business records, legal obligations, and dispute handling. Retention depends on the type and purpose of the information. We use access controls and platform security measures, but no transmission or storage method is entirely risk-free. Keep your account credentials private.

Your requests and rights

Depending on your location, you can request access, correction, deletion, portability, or limits on certain processing, and withdraw consent where processing relies on it. Use Contact with your request and order or account email. We verify identity before releasing or changing personal information. Legal recordkeeping requirements can limit deletion.

The store is intended for people able to enter a purchase contract. Do not submit children’s personal information. You can raise a concern with the relevant privacy authority where applicable.

Policy updates

We update this policy when storefront practices or requirements change. The current policy is available on this page. For privacy questions, use the native contact form.

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